These delivery terms are valid from September 20, 2021.

Online store

Gimara Oy
Tenavankatu 2A
15170 Lahti, Finland
+358 40 7455538

The store sells products to adult individuals. Product prices include VAT. We reserve the right to change prices and delivery costs.


Products are ordered in the online store by transferring them to the shopping cart and paying for the contents of the shopping cart in the online payment service. All customer information is treated confidentially. The contact information requested in connection with the order will not be used for anything other than the delivery of the order or to clarify any ambiguities in it, unless otherwise stated. When ordering from the online store, you are required to read and commit to the delivery terms in force at the time.

Payment and payment methods

Paytrail Oyj (2122839-7) cooperates with Finnish banks and credit institutions as the provider of the payment intermediation service and the payment service provider. Paytrail Oyj appears as the payee on the account statement or card invoice and forwards the payment to the merchant. Paytrail Oyj has a payment institution license. In the event of a complaint, please contact the product supplier in the first instance.

Paytrail Oyj, business ID: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä

By clicking the “Buy” button, you accept the general terms and conditions of Gimara Oy’s online store.

Order and payment confirmation

Once we receive your order, we will immediately email you an order confirmation showing your order details. Always check the contents of the order confirmation. If you have any questions, please contact our customer service immediately. Save your order confirmation if you need to contact customer service. When dealing with customer service, always keep your possible customer number and order number available. Always check that the content of your order matches the products in the order confirmation.

You can contact our customer service with the following information:

Gimara Oy
+358 40 7455538

Delivery methods and costs

Shipping costs include any postage and packaging costs. In the shopping cart, we present an estimate of future delivery costs according to the primary delivery method in use. You can see the exact delivery costs after selecting the desired payment and delivery methods for the order. The delivery methods used depend on the contents of the Shopping Cart. From the delivery methods used at the checkout, you can choose the option that suits you best, in connection with which the exact delivery cost is presented.

Delivery time

Our most common delivery times to Finland and other countries vary depending on the order and delivery method. Exceptions to delivery time estimates have been reported. We will also notify you of any delays immediately after ordering. We will not be liable for any delays caused by force majeure or for any indirect inconvenience caused by the delays.

Downloadable products (PDFs and e-books) will be delivered electronically after the purchase. Before purchasing, the customer should make sure that he has the technical ability to read e-books.

Return policy

The customer of the e-commerce has a 14-day exchange and return right in accordance with the Consumer Protection Act. The right to return downloadable products, such as PDF documents or e-books, is limited. If a book or product has been downloaded, it cannot be returned. If you want to return or exchange products, first contact the online store and ask for return instructions at The consumer pays the postage. Please include your name, contact information and account number in the refund for a possible refund.

Unclaimed package

Non-redemption is not the same as refund or cancellation. For non-redeemed packages for which no separate cancellation notice has been made, we will charge the delivery cost.

Service agreement

Service contracts have a 14-day cancellation period, which is calculated from the conclusion of the service contract. The right of withdrawal may be exercised even if, at the consumer’s request, performance of the service has begun before the end of the withdrawal period. If the provision of the service has started and is canceled, the consumer must pay the company a reasonable compensation, calculated as a proportion of the total contract price.

The consumer shall not be required to pay for the service provided in whole or in part during the withdrawal period if the business has started to provide the service during the withdrawal period without the consumer’s consent or has not indicated the conditions for exercising the right of withdrawal or the cancellation obligation.

Problem situations

If the product is lost or damaged during transport or does not otherwise correspond to your order, you must report the defect in writing within 14 days at the latest. The online store has a statutory liability for defects in the products sold. In case of complaints, please contact our customer service. The consumer has the right to refer any disputes to the Consumer Disputes Board.